Shipping Policy

Last Updated: September 2026

At PURE SMILE™, we aim to make your shopping experience simple and convenient. We currently deliver orders across Pakistan.

🇵🇰 Shipping Across Pakistan

We offer delivery to most locations across Pakistan, including major cities and surrounding areas.

Orders are shipped through reliable courier services, and delivery times may vary depending on the destination.

📦 Processing Time

Orders are generally processed and prepared for dispatch after confirmation.

Processing may take 1–2 business days. Orders placed on weekends or public holidays may be processed on the next working day.

🚚 Delivery Time

Estimated delivery times after dispatch:

• Major Cities: 2–4 business days
• Other Cities & Areas: 3–6 business days
• Remote Areas: 5–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, peak-season demand, or circumstances beyond our control.

💰 Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, PURE SMILE™ may offer free shipping promotions or special delivery offers.

📱 Order Confirmation

After placing your order, you may receive an order confirmation through the contact information provided during checkout.

For Cash on Delivery orders, our team or courier partner may contact you to confirm your order.

Please make sure your name, phone number, and delivery address are correct when placing your order.

📍 Address & Delivery Issues

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect address, unavailable recipient, or failure to respond to the courier, additional delivery charges may apply for re-dispatch.

📦 Damaged or Incorrect Orders

Please check your package when you receive it.

If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible with your order number and clear photos/videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

⏳ Delayed Deliveries

While we work with courier partners to deliver orders on time, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

❌ Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been dispatched, cancellation may no longer be possible.

📞 Contact Us

For shipping-related questions, please contact:

PURE SMILE™
Email: Puresmilepk@gmail.com