Contact Us

Your smile, our priority.

Have a question or need assistance? We’re here to help.
Reach out to us for any queries related to our whitening or desensitizing pens.

Email: puresmilepak@gmail.com
WhatsApp: +923466388154

Pure Smile is a dentist-formulated oral care brand focused on safe, effective, and convenient smile solutions.

We aim to respond to all queries within 24 hours.

Terms & Conditions Last Updated: September 2026 Welcome to PURE SMILE™. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website. 1. General This website is operated by PURE SMILE™. Throughout the site, the terms “we”, “us”, and “our” refer to PURE SMILE™. By visiting our website, browsing our products, or placing an order, you agree to these Terms & Conditions and any additional policies referenced on this page. 2. Products & Information We make every effort to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date. However, product colors and appearance may vary slightly depending on your device or screen settings. We reserve the right to correct errors, update product information, or change product availability without prior notice. 3. Orders & Payments When you place an order, you agree to provide accurate and complete information. An order is considered confirmed once you receive an order confirmation from us. We reserve the right to cancel or decline an order in circumstances including incorrect pricing, product availability issues, suspected fraudulent activity, or inaccurate customer information. For Cash on Delivery orders, customers are responsible for providing a valid phone number and delivery address and being available to receive the order. 4. Pricing All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated. Prices may change at any time without prior notice. Any price change will not affect an order that has already been confirmed. 5. Shipping & Delivery We aim to dispatch orders within the timeframe communicated on our website or during checkout. Delivery times may vary depending on the customer's location, courier availability, weather, public holidays, or other circumstances beyond our control. PURE SMILE™ is not responsible for delays caused by incorrect or incomplete customer information. 6. Returns & Exchanges Returns and exchanges are subject to our Return & Refund Policy. For hygiene and safety reasons, certain oral-care products may not be eligible for return once opened or used. Customers should inspect their order upon delivery and contact us as soon as possible if the product is damaged, defective, incorrect, or missing. 7. Product Use & Safety PURE SMILE™ products should always be used according to the instructions provided with the product. Customers are responsible for reading and following all usage and safety instructions before using a product. Do not use a product if you are allergic or sensitive to any of its ingredients. If irritation, discomfort, or an unexpected reaction occurs, discontinue use and seek appropriate professional advice. PURE SMILE™ products are intended for their stated purpose and should not be used in a manner contrary to the product instructions. 8. Website Use You agree not to: Use our website for unlawful purposes. Attempt to gain unauthorized access to our website or systems. Copy, reproduce, or misuse our website content without permission. Interfere with the security or operation of our website. Submit false or misleading information. 9. Intellectual Property All content on this website, including the PURE SMILE™ name, logo, product images, graphics, text, designs, and other materials, is owned by or licensed to PURE SMILE™ unless otherwise stated. You may not reproduce, modify, distribute, or use our content for commercial purposes without our written permission. 10. Third-Party Services Our website may use third-party services such as payment processors, courier companies, analytics providers, or other service providers. We are not responsible for the independent policies, practices, or availability of third-party services. 11. Limitation of Liability To the extent permitted by applicable law, PURE SMILE™ will not be responsible for losses or damages arising from improper use of our products, failure to follow product instructions, inaccurate information provided by the customer, or circumstances beyond our reasonable control. Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law. 12. Changes to These Terms We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions. 13. Contact Us If you have any questions about these Terms & Conditions, please contact us:

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